Fuentes Digital Ventures LLC · Operating as Callengo

Legal

All legal documents governing your use of the Callengo AI voice automation platform (app.callengo.com) and marketing website (callengo.com), operated by Fuentes Digital Ventures LLC (Wyoming LLC). Our legal framework covers federal and state telemarketing law, EU/UK/Swiss data protection, California consumer privacy, data security, and acceptable use.

Wyoming LLC · Formed Nov 2024GDPR ApplicableCCPA CompliantTCPA FrameworkSCCs for EU Transfers

Primary Legal Documents

The four core documents governing Callengo's relationship with customers and end users across the platform and marketing website.

Customer Agreement

Terms of Service

The binding agreement governing your use of the Callengo platform (app.callengo.com) and marketing website (callengo.com). Covers license grant, AI calling compliance, TCPA obligations, acceptable use, billing, liability limitations, indemnification, dispute resolution, and governing law.

  • 21 sections — full AI calling compliance framework
  • TCPA, TSR, DNC, and recording consent obligations
  • AAA arbitration with class action waiver
  • Wyoming law · Last Updated: March 27, 2026
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Data Privacy

Privacy Policy

How Callengo collects, uses, stores, and shares personal data across the platform (app.callengo.com) and marketing website (callengo.com). Includes the Google API Limited Use disclosure required for OAuth verification.

  • 19 sections — GDPR, CCPA, and Google API compliant
  • Google API Services Limited Use disclosure
  • Full disclosure of 16+ integrations and data flows
  • AEPD as lead EU supervisory authority
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Regulatory Standards

Compliance

Detailed explanation of Callengo's compliance posture and customer obligations across TCPA, TSR, GDPR, CCPA, data security, call recording consent law by state, and acceptable use. Applies to the platform (app.callengo.com) and marketing website (callengo.com).

  • 11-state all-party recording consent table
  • FCC February 2024 AI voice ruling documented
  • GDPR role definitions and DPA framework
  • AES-256-GCM, TLS 1.2+, RLS on all 57 DB tables
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Tracking & Consent

Cookie Policy

Complete breakdown of every cookie and tracking technology used on callengo.com and app.callengo.com, including Google Analytics 4, PostHog, HubSpot, reCAPTCHA, and how to manage your preferences.

  • 12 sections — Q&A format, IAB TCF v2.2 categories
  • Google Consent Mode v2 configured
  • Full cookie table with name, purpose, and duration
  • DNT signal respected in the Application
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Data Protection Documents

Required under GDPR Article 28 for enterprise customers and EU/UK data processors.

GDPR · CCPA

Data Processing Addendum

GDPR Article 28 compliant processor agreement. Covers subject matter, security measures, sub-processor management, data subject rights assistance, breach notification, and Standard Contractual Clauses (SCCs) for EU, UK, and Swiss transfers.

  • ▸12 articles + 4 Annexes
  • ▸SCCs Module Two (Controller → Processor)
  • ▸UK IDTA incorporated as Annex IV
  • ▸CCPA service provider certification included
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GDPR Art. 28

Sub-processor List

Complete list of third-party sub-processors engaged by Callengo to process personal data on behalf of customers. Maintained in accordance with GDPR Article 28(3)(d). 30 days advance notice of changes.

  • ▸19 sub-processors across 9 categories
  • ▸Risk level ratings (High / Medium / Low / Conditional)
  • ▸Bland AI DPA and OpenAI training opt-out documented
  • ▸Transfer mechanisms per sub-processor
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Regulatory Framework at a Glance

FrameworkKey Obligation / Status
TCPAPrior express written consent required for AI-generated voice calls to wireless numbers (FCC Feb 2024 ruling)
TSRTelemarketing Sales Rule — calling hours, disclosure requirements, and DNC compliance
GDPRData Processing Addendum available · SCCs for EU/UK/Swiss transfers · AEPD as lead authority
UK GDPRUK International Data Transfer Addendum (IDTA) incorporated in DPA
CCPA / CPRAService provider classification · No sale or sharing of personal data · 45-day response SLA
Google Limited UseGoogle API Services User Data Policy compliance — visible in Privacy Policy Section 8
ePrivacy DirectiveCookie consent banner · Google Consent Mode v2 · DNT signal respected
Wyoming Breach LawWyo. Stat. §§ 40-12-501 — breach notification within 45 days

Quick Actions

Submit a privacy requestRequest a DPAReport a security issueObject to a new sub-processorExercise GDPR rightsExercise CCPA rightsManage cookie preferencesView the sub-processor list

LEGAL ENTITY

NameFuentes Digital Ventures LLC
BrandCallengo
StateWyoming, USA
Filing ID2024-001561254
Legallegal@callengo.com
Privacyprivacy@callengo.com

Document Versions

Terms of Servicev1.0 · March 27, 2026Privacy Policyv1.0 · March 27, 2026ComplianceMarch 27, 2026Cookie Policyv1.0 · March 27, 2026Data Processing Addendumv1.0 · March 27, 2026Sub-processor ListMarch 27, 2026

All documents were last updated on March 27, 2026. These documents apply to both the Callengo platform (app.callengo.com) and marketing website (callengo.com). Callengo provides at least 30 days' advance notice of material changes to its Terms of Service, Privacy Policy, Data Processing Addendum, and Sub-processor List by email notification to the primary account email address and by posting a notice in the Application.

Questions about our legal documents?

Our legal team is available to help with DPA requests, privacy questions, compliance documentation, or enterprise agreement review.

legal@callengo.comprivacy@callengo.com